We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivering of care and services based on clinical needs. If you need medical advice or treatment, please ring us on 0115 9620932 or, for non-urgent advice or treatment, visit our website and send us your query – our opening hours are 0800-1830.
Due to coronavirus, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care, which may include a face-to-face consultation and ensure it is provided by the most appropriate person. Face-to-face appointments are available to all patients where there is a clinical need.
Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days.
Alternatively, visit the local pharmacy for clinical advice on minor health concerns.
For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk
Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them.
Attending a face-to-face appointment
If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.
COVID-19 Vaccination
The NHS is currently vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size and scale will still take some time to complete. Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated. Please don’t call us before you are invited. In the meantime, you can get information about the COVID-19 Vaccination online at www.nhs.uk/covidvaccination. Our staff are working extremely hard to provide services and care and we would like to thank our patients for your continued support.
What we ask of you, our patient
Call your surgery to arrange an appointment. You will usually be assessed by a clinician on the telephone first, with face-to-face care arranged if clinically needed. If you have a preference about how to access care you can discuss it with your practice.
If you walk into the practice, then you must adhere to social distancing; clean your hands and wear a face covering (unless you are exempt). Please don’t enter the practice if you have any Covid symptoms.
For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk
Download the NHS App to order repeat prescriptions and get health advice.
Our staff in the surgery are here to help you and make sure you get the right treatment as quickly as possible. We aim to be polite, helpful and sensitive to our patients’ needs and concerns. In return we ask that all patients treat our staff with respect. We have a zero-tolerance policy to aggressive, violent or abusive behaviour against our staff which may result in patients being removed from our practice list and some cases we will choose to inform the police.
Urgent Appointments
We always have same day appointments reserved for urgent problems that cannot wait a few days for a routine appointment.
Please advise the receptionist if you feel you need to see a doctor or nurse urgently.
Cancellations
Around 50 appointments are wasted each month due to patients not turning up or forgetting to cancel their appointments, so please let us know as soon as you can if you are unable to attend your appointment; we can then reallocate the appointment to someone else.
Chaperone Policy
Welbeck Surgery is committed to providing a safe and comfortable environment and strives to achieve good practice at all times.
All patients are entitled to have a chaperone present during any consultation, examination or procedure. Clinicians at this practice will advise patients that a chaperone is necessary during any intimate examination; this is to safeguard both the clinician and you, the patient.